CS COMMUNICATION

Customer solutions

Customer solutions

We have led the digital device introduction projects of large companies and government offices to success.

Now that digital devices are indispensable in every industry, no digital device project can afford fatal errors. That's why we assign staff with a wealth of experience, even if manuals that would allow anyone to perform the work have been prepared.

The staff we assign to the research and design proposal phase carried out prior to contracting are also former engineers with on-site experience. Our thorough professionalism is the reason that our customers have entrusted us with their projects.

カスタマーソリューション

Research/design

When a project fails to progress on schedule, the cause usually lies in research and design.

We prepare the perfect scenario to lead a project to success based on professional knowledge gained from our wealth of experience and on-site research.

  • Client interviews
  • On-site research
  • Planning

Introduction deployment

We believe that the ideal partner is one who pays attention to every little detail in supporting the execution of projects. We are capable of supporting everything from master preparation, kitting, delivery and on-site setup to collection and disposal of unnecessary equipment and scrap material.

To give a typical example of our past achievements, we were able to successfully complete kitting of over 200–300 units per day. We have also dealt flexibly with projects on strict deadlines. We not only value speed, but we are also never neglect to preserve business quality such as thorough double-checking.

  • Project management
  • Kitting
  • Carrying in/delivery
  • Disposal
  • On-site setup
  • Data transfer
  • Migration
  • Master design/preparation (Windows/iOS/Android)
  • Data erasure (physical destruction/magnetic destruction/software erasure)

Incidental construction

Network and power-supply environment maintenance is indispensable when introducing new PCs, tablets and smartphones.

We are also capable of responding to a wide range of demands for construction and installation work incidental to introduction and development.

  • LAN wiring
  • Equipment installation
  • Power supply construction

Operation support

We achieve the best operation support possible based on the IT environment of clients gained through a project. We are also able to establish a call center open 24 hours a day, 365 days a year and perform rush maintenance as needed.

We don't only serve our customers as "order takers"; we continue to benefit them with our ability to identify bottlenecks and security weaknesses that would obstruct business and propose improvements.

  • Call Center
  • Primary information center/fault isolation/escalation
  • Rush maintenance
  • Upgrade support
  • System surveillance
  • Network environment improvement