CS COMMUNICATION

Service alliance

Total maintenance support

Having our strengths in building and operating IT infrastructure, we not only receive inquiries about digital devices and networks, but also a wide range of issues including application malfunctions and use instructions, complaints and more.

The fundamental principle of our help desk is not to redirect people with problems to avoid responsibility. We don't just mechanically follow a talk script; we stay by their sides and speedily suggest the best possible solution. We will even rush to perform on-site maintenance if necessary.

 

We limit the level and scope of support to what the customer really needs in order to provide service at minimum cost.

Basic service

  • 24-hour, 365-day service

  • Option to set up dedicated phone service

  • CTI environment available

  • Option to station full-time operators

コールセンター

Technical support

"When you have problems, this is the first place you should turn to."
If you want to open a call center like that, this is the service for you.
IT-related issues have a wide range of causes. When there is a wide variety of potential causes and numerous people involved in administering a system, it may take a long time to identify the cause and resolving the issue.
By concentrating knowledge about identifying and solving those issues at the call center, we make it possible to speedily resolve similar issues when they occur.
We also offer support service by remote connection for those not accustomed to computers.

  • Information center
  • Hearings on the condition/state of equipment
  • Fault isolation
  • Escalation
  • Resolution (closing)
  • Rush maintenance
  • Remote service
  • Complaint response

Product support

When in-house staff members have varying degrees of IT-product literacy, inquiries fall mainly on "well-informed" staff. That forces well-informed staff members to respond to such inquiries in addition to their normal duties.

Creating a centralized information center for IT-product inquiries, allows those well-informed in-house staff members to focus on their normal duties.

  • Information center
  • User guidance
  • Resolution (closing)
  • Complaint response

Alive monitoring support

This is the perfect service for any company building a system or network environment that cannot afford downtime.
Our call center not only responds to inquiries about problems, but also responds speedily to alerts which could lead to major server and network-equipment issues.

  • System monitoring
  • Event and alert detection confirmation
  • Troubleshooting
  • Rush maintenance